Refund policy

Returns

Made-to-order products

All Canvas Reflections products are printed on demand specifically for each customer.

For this reason, we do not accept returns or exchanges for:

  • change of mind
  • choosing the wrong artwork
  • entering an incorrect delivery address
  • slight colour differences between screen display and printed canvas
  • customer-supplied images that were approved before printing
  • custom artwork orders after proof approval

Every screen displays colour differently, so printed colours may vary slightly from what you see on your device.

Custom artwork orders

For custom artwork, we prepare your image and provide proof/mockup images before printing.

Once you approve the final proof and the order is sent to production, the order is treated as final and cannot usually be cancelled, returned, or exchanged unless the item arrives damaged, defective, or materially different from the approved proof.

Please review custom artwork proofs carefully before approval.

Damaged, defective or incorrect items

We want you to be happy with your canvas. If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible and within 30 days of receiving your order.

Please include:

  • your order number
  • your name and email address
  • a clear description of the issue
  • photos of the damaged or incorrect item
  • photos of the outer packaging
  • photos of any internal packaging or protective inserts
  • a photo of the shipping label, if available

We need these photos so the issue can be assessed and reported to our production and shipping partner.

If the issue is confirmed, we will arrange a suitable remedy, which may include a replacement, reprint, or refund depending on the situation.

Please do not dispose of the item or packaging until we have reviewed the issue.

Lost orders

If your tracking shows no movement for an unusual period, or your order has not arrived after the estimated delivery window, please contact us.

For orders that appear to be lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate and, where appropriate, arrange a replacement.

Returned-to-sender orders

Orders may be returned to sender if:

  • the delivery address is incomplete or incorrect
  • the customer does not collect the package
  • the customer refuses delivery
  • the courier cannot complete delivery

If an order is returned because of an incorrect address, failed collection, or refused delivery, a replacement order may need to be placed at the customer’s cost.

Please make sure your shipping details are complete and accurate before submitting your order.

Refunds

Refunds are only considered where required by law or where an order is confirmed to be faulty, damaged, lost, incorrect, or unable to be fulfilled.

Refunds are not provided for change of mind or customer ordering errors.

If a refund is approved, it will be processed back to the original payment method where possible. Processing times may vary depending on your bank or payment provider.

Your consumer rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

If your item is faulty, damaged, not of acceptable quality, or does not match what you ordered, please contact us and we will work with you to resolve the issue.